Info Covid-19

MEANS OF ACCESS AND ACCOMMODATION AT HOTEL GARDEN TERME

Our hotel has always been committed to offering our Guests a service that guarantees very high-quality standards both in hotel service and in health services. Especially in these challenging times we wish to guarantee you that the application of the Ministerial Protocols and of the company procedures aimed at environmental sanitation, and more generally at the prevention of Covid-19 risk, is as strict as possible.

Since the Hotel Garden Terme is a health facility accredited by the Italian National Healthcare System, we have always been used to operate with extreme care in terms of hygiene and health.
For this reason, we would like to reassure you that here you will find the highest sanitary quality thanks to the intense professional training of our staff and the most innovative technologies for environmental sanitation.

By accepting the reservation, the guest declares that:
1. he/she is not under quarantine (including the day of arrival at the Hotel Garden Terme);
2. he/she is not showing any flu-like symptoms;
3. he/she has not been consciously in contact with symptomatic individuals;
4. he/she is not subject to movement restrictions.

We kindly ask you to respect the following temporary hygiene and safety rules, in order to let enjoy a pleasant and safe stay:
• It is required to measure your body temperature as you arrive;
• We kindly ask you to arrive with your personal disposable surgical masks or in alternative with washable cloth masks to be used in the common areas;
• We kindly ask you to bring your own hand sanitizing gel and disposable tissues;
• It is required to wear a mask only if you are moving within the common areas of the Hotel;
• The mask is NOT mandatory when sitting (in the areas of poolside, bar, restaurant, spa, outdoors, etc.), when swimming in the pool, and when a spa/wellness/massage treatment is carried out;
• It is kindly requested to respect the safety distance and the own hand hygiene;
• In our restaurant, we are waiting for you with the table service and the usual choice of food and beverage;
• To date, the sauna, the thermal cave and the steam bath are accessible upon reservation at the Reception.

The Hotel Garden Terme is equipped with:
• Deep and frequent cleaning and sanitization in all environments;
• Air and water purification devices installed in the premises;
• Sanitizing dispensers distributed in different areas of the hotel;
• All the staff is always equipped with PPE (Personal Protective Equipment) provided by the company, according to current regulations;
• Written indications on the safety provisions for Guests (e.g. posters, brochures).
• Emergency procedures and medical kit in case of need.